Get in Touch
Have questions? We're here to help. Choose the best way to reach us.
Contact Our Team
General Support
Questions about features, billing, or technical issues
[email protected]Response: 4-24 hours
Security & Privacy
Security vulnerabilities or privacy questions
[email protected]Response: 4-24 hours
Tips for Getting a Faster Response:
- • Include your Shopify store URL if applicable
- • For bugs: Include steps to reproduce and any error messages
- • For features: Describe your use case and how it would help
- • For billing: Include your shop domain or account email
Common Questions
How quickly will I get a response?
Response times depend on your plan. Free plan: 48 hours, Premium: 4 hours (business hours), AI Pro: 1 hour. Security issues are prioritized regardless of plan.
Can I schedule a demo or onboarding call?
Yes! Email [email protected] or use the contact form above and select "Request a Demo". We offer personalized demos for stores evaluating Shop Insight.
What support channels do you offer?
All plans receive email support. Response times vary by plan: Free (48h), Premium (4h), AI Pro (1h). Email support is monitored 24/7 with faster responses during business hours (Mon-Fri, 9am-6pm PST).
What if I have a security concern?
Security issues are our top priority. Email [email protected] immediately. Critical security issues receive 4-hour response times regardless of your plan. See our Security page for responsible disclosure guidelines.
How do I report a bug or request a feature?
Email [email protected] with details. For bugs, include steps to reproduce and any error messages. For features, describe your use case and how it would help your store.
Can you help me integrate Shop Insight with other tools?
We're happy to discuss integration possibilities. Email [email protected] to explore technical integrations or partnerships.
Company Information
Keypoint Technologies
Shop Insight is developed by Keypoint Technologies, a Canadian technology company specializing in behavioral analytics for e-commerce.
British Columbia, Canada
Ready to Get Started?
Install Shop Insight free on your Shopify store and start understanding what your customers are really looking for.